I help organisations get coherence through service design, strategy and delivery.
I have over 15 years experience in human centred design across public and private sectors, from big organisations and government departments to co-founding self funded startups.
Featured Work
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From silos to service in public sector software procurement
Procuring software in the public sector is notoriously difficult, sitting at the intersection of security, commercial law, and complex governance. Historically, our customers (fellow civil servants) had to navigate several siloed teams to achieve their goal, often providing the same information repeatedly with little to no visibility of their progress.
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A service ownership model for donor experience
Supporting the Donor Experience Directorate in evaluating and co-designing a proposed service ownership model, to align with GDS standards. NHSBT faced a challenge of a lack of consistent ownership and accountability across the end-to-end donor experience, leading to a disjointed donor experience and alignment challenges within the organisation.
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Designing a national software roll-out
An iterative, design-led approach to transition 600+ funeral homes across the UK from pen and paper to the award-winning Co-op Guardian platform in just 9 months. Our goal was to enhance operational efficiency and reduce risks. This was the largest private sector digital transformation in the UK at the time.
Read Case Study"First of, Phil is just a great guy to have in your team. He is a team player and very easy to work with. On top of that he knows what he's doing and is a solid professional that will get the job done. He did not settle for the easy and quick solution but instead made sure we explored the options available and the result was very good, thanks to him, and the rest of the team that he quickly became a natural part of."